TERMS AND CONDITIONS

These general terms and conditions (“Terms”) govern the rights and obligations of you, as buyers, and Us, as sellers, within the framework of contractual relationships concluded through the E-shop on the website www.medienka.sk.

All information about the processing of your personal data is contained in the principles of personal data processing, which can be found here https://www.medienka.eu/sk/ochrana-osobnych-udajov/

As you certainly know, we communicate primarily remotely. Therefore, for our Contract, it also applies that means of remote communication are used that allow us to agree without the simultaneous physical presence of Us and You.

If any part of the Terms and Conditions contradicts what we have jointly approved as part of the process of your purchase on Our E-shop, this specific agreement will take precedence over these Terms and Conditions.

SOME DEFINITIONS

1.1.       The Price is the financial amount that you will pay for the Goods;

1.2. The Shipping Price is the financial amount that you will pay for the delivery of the Goods, including the price for its packaging;

1.3. The Total Price is the sum of the Price and the Shipping Price;

1.4. VAT is the value added tax according to applicable legal regulations;

1.5. E-shop is the online store operated by Us at www.medienka.sk, where the purchase of the Goods will take place;

1.6. Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;

1.7.We are the company Medienka s.r.o., Company ID: 34791205, Business Registration Number: 605-1423, with registered office: Nad mestom 2367, 963 01 Krupina, e-mail info@medienka.sk, telephone number +421 905 381 299, legally referred to as the seller;

1.8. The Order is your irrevocable proposal to conclude a Contract for the purchase of Goods with Us;

1.9. Goods are everything that you can purchase in the E-shop;

1.10. A user account is an account established on the basis of the data provided by you, which allows for the storage of the entered data and the history of the ordered Goods and concluded contracts;

1.11.You are the person purchasing from Our E-shop, legally referred to as the buyer;

1.12. The Contract is a purchase contract agreed on the basis of a properly completed Order sent via the E-shop, and is concluded when you receive confirmation of the Order from Us.

GENERAL PROVISIONS AND INSTRUCTIONS

2.1. The purchase of Goods is possible only via the web interface of the E-shop.

2.2. When purchasing Goods, it is your obligation to provide Us with all information correctly and truthfully. We will therefore consider the information you provided to Us when ordering the Goods to be correct and truthful.

CONCLUSION OF THE CONTRACT

3.1. The Contract with Us can only be concluded in the Slovak language and the Czech language.

3.2.The Contract is concluded remotely via the E-shop, and the costs of using remote communication means are borne by you. However, these costs do not differ in any way from the basic rate that you pay for the use of these means (in particular, for access to the Internet), so you do not have to expect any additional costs charged by Us beyond the Total Price. By submitting the Order, you agree to the use of remote communication means.

3.3. In order for us to conclude the Contract, it is necessary for you to create a draft Order on the E-shop. This draft must include the following data:

a) Information about the purchased Goods (in the E-shop, you mark the Goods you are interested in purchasing with the “Add to Cart” button);

b) Information about the Price, Shipping Price, VAT, method of payment of the Total Price and the requested method of delivery of the Goods; this information will be entered as part of creating the Order proposal within the E-shop user environment, while information about the Price, Shipping Price, VAT and Total Price will be automatically provided based on the Goods you have selected and the method of their delivery;
c) Your identification data used to enable us to deliver the Goods, in particular in the scope of name, surname, delivery address, telephone number and e-mail address;

3.4. During the creation of the Order proposal, you can change and check the data until its creation. After checking by pressing the “Order with payment obligation” button, you will create the Order. Before pressing the button, however, you must still confirm your familiarity with and agreement to these Terms and Conditions, otherwise it will not be possible to create the Order. A checkbox is used for confirmation and agreement. After pressing the “Order with payment obligation” button, all completed information will be sent directly to Us.

3.5.We will confirm your Order to you as soon as possible after it is delivered to Us by a message sent to your e-mail address specified in the Order. The confirmation will include a summary of the Order and these Terms and Conditions. By confirming the Order on our part, a Contract is concluded between Us and You. The Terms and Conditions in the version effective on the date of the order form an integral part of the Contract.

3.6. There may be cases when We will not be able to confirm the Order to You. This mainly concerns situations when the Goods are not available or when the ordered

e a greater number of pieces of Goods than is allowed by us. However, we will always provide you with information about the maximum number of pieces of Goods in advance within the E-shop and it should therefore not be surprising to you. In the event that there is any reason why we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in an amended form compared to the Order. In such a case, the Contract is concluded at the moment when you confirm our offer.

3.7. In the event that an obviously incorrect Price is stated within the E-shop or in the Order draft, mainly as a result of a technical error, we are not obliged to deliver the Goods to you at this Price even if you have received confirmation of the Order and therefore the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in an amended form compared to the Order. In such a case, the new Contract is concluded when you confirm Our offer. If You do not confirm Our offer within 3 days of its sending, We are entitled to withdraw from the concluded Contract. An obvious error in the Price is considered, for example, a situation where the Price does not correspond to the usual price at other sellers or a digit is missing or extra.

3.8. In the event that the Contract is concluded, You are obligated to pay the Total Price.

3.9. If You have a User Account, You can place an Order through it. Even in such a case, You are obliged to check the correctness, truthfulness and completeness of the pre-filled data. However, the method of creating an Order is identical to that in the case of a buyer without a User Account, but the advantage is that You do not need to fill in Your identification data repeatedly.

3.10.In some cases, we allow you to use a discount for the purchase of Goods. In order to provide a discount, you must fill in the details of this discount in the pre-determined field within the Order proposal. If you do so, the Goods will be provided to you with a discount.

USER ACCOUNT

4.1. Based on your registration in the E-shop, you can access your User Account.

4.2. When registering a User Account, it is your obligation to provide all entered data correctly and truthfully and to update it in case of change.

4.3. Access to the User Account is secured by a username and password. With regard to these access data, it is your obligation to maintain confidentiality and not to provide this data to anyone. In the event of their misuse, we bear no responsibility for this.

4.4.The User Account is personal and you are therefore not entitled to allow its use by third parties.

4.5. We may cancel your User Account, especially if you do not use it for more than 1 year, or if you breach your obligations under the Agreement.

4.6. The User Account may not be available continuously, especially with regard to the necessary maintenance of hardware and software equipment.

PRICE AND PAYMENT TERMS, RESERVATION OF OWNERSHIP

5.1. The Price is always stated in the E-shop, in the Order proposal and in the Agreement. In the event of a discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, which will always be identical to the price in the Agreement. The draft Order also includes the Shipping Price, or the conditions under which shipping is free.

5.2. The Total Price is stated including VAT, including all fees set by special legal regulations.

5.3. We will require payment of the Total Price from you after the conclusion of the Contract and before the delivery of the Goods. You can pay the Total Price in the following ways:

a) By bank transfer. We will send you information for making the payment as part of the Order confirmation. In the case of payment by bank transfer, the Total Price is payable within 14 days.

b) By card online. In this case, payment is made via the GoPay payment gateway, and the payment is governed by the terms and conditions of this payment gateway.
c) In this case, payment will be made upon delivery of the Goods versus delivery of the Goods. In the case of payment by cash on delivery, the Total Price is payable upon receipt of the Goods.

5.4.The invoice will be issued in electronic form after the order is packed and handed over to the shipping company. The invoice will be sent to your e-mail address. The invoice will also be available in your User Account, if you have one set up

5.5. The ownership of the Goods passes to you only after you pay the Total Price and take delivery of the Goods. In the case of payment by bank transfer, the Total Price is paid by crediting it to Our account, in other cases it is paid at the time of payment.

DELIVERY OF THE GOODS, TRANSFER OF RISK OF ACCIDENTAL DAMAGE AND ACCIDENTAL DETERIORATION OF THE PURCHASE OBJECT

6.1. The Goods will be delivered to you in a manner of your choice, and you can choose from the following options:

a) Personal collection from us at our company address;

b) Delivery via our secured transport.

6.2. The Goods can only be delivered within the EU.

6.3. We are obliged to deliver the goods to you without delay, but no later than

30 days from the date of conclusion of the Contract. During the performance of the Contract, such facts may occur that will affect the delivery date of the Goods ordered by you. We will inform you immediately by e-mail about the change in the delivery date and the new expected delivery date of the Goods ordered, while your right to withdraw from the Contract is not affected by this. Our notification of the new delivery date of the Goods also includes Our request addressed to you to state whether you insist on the delivery of the Goods ordered by you on the new date.

6.4. When receiving the Goods from the carrier, it is your obligation to check the integrity of the packaging of the Goods and, in the event of any damage, to immediately notify the carrier and Us of this fact. In the event that the packaging has been damaged, which indicates unauthorized manipulation and entry into the shipment, it is not your obligation to receive the Goods from the carrier.

6.5.You are obliged to take delivery of the Goods at the agreed place and time. If you do not take delivery of the Goods in accordance with the previous sentence, we will notify you by e-mail where you can take delivery of the Goods, including the deadline for taking delivery, or we will re-deliver the Goods to you based on your written request sent no later than 14 days from the date you were supposed to take delivery of the Goods, and you undertake to pay us all costs associated with the redelivery of the Goods. In the event that you breach your obligation to take delivery of the Goods, except in cases pursuant to Art. 6.4 of these Terms and Conditions, this shall not result in a breach of Our obligation to deliver the Goods to you. At the same time, the failure to take delivery of the Goods shall not constitute a withdrawal from the Contract between Us and You. If you fail to take delivery of the Goods even within the additional period, We shall have the right to withdraw from the Contract due to Your material breach of the Contract. If We decide to exercise the right in question, the withdrawal shall be effective on the day on which We deliver this withdrawal to You. Withdrawal from the Contract does not affect the claim for compensation for damage incurred in the amount of the actual costs of attempting to deliver the Goods, or any further claim for compensation for damage, if any.

6.6. If, for reasons arising on your part, the Goods are delivered repeatedly or in a manner other than that agreed in the Contract, it is your obligation to reimburse Us for the costs associated with this repeated delivery. We will send you the payment details for the payment of these costs to your e-mail address specified in the Contract and they are due within 14 days of receiving the e-mail.

6.7. The risk of damage to the Goods passes to you at the moment you take delivery of them. In the event that you do not take delivery of the Goods, except in cases pursuant to Art. 6.4 of these Terms and Conditions, the risk of accidental destruction and accidental deterioration of the Goods passes to you at the moment when you had the opportunity to take over the Goods, but for reasons on your part, the takeover did not take place. The transfer of the risk of accidental destruction and accidental deterioration of the Goods means that from this moment you bear all consequences associated with the loss, destruction, damage or any depreciation of the Goods.

RIGHTS FROM LIABILITY FOR DEFECTS

7.1. Introductory provision on liability for defects

7.1.1. We undertake to deliver the Goods to you in the required quality, quantity and without defects.

7.1.2. We are responsible for defects that the Goods have upon their takeover. In the case of used Goods, we are not responsible for defects arising from their use or wear. In the case of Goods sold at a lower price, we are not responsible for defects for which a lower price was agreed.

7.1.3. The general warranty period is 24 months. The warranty period begins to run from the moment of receipt of the Goods from You.

7.1.4. If the Goods are exchanged, the warranty period begins to run again from the receipt of the new Goods from You.

7.1.5. Your rights from liability for defects in the Goods for which the warranty period applies will expire if you do not exercise them within the warranty period. However, you must exercise your rights from liability for defects in the Goods that are subject to rapid deterioration no later than the day following the purchase, otherwise your rights will expire.

7.2. We guarantee that during the period of transfer of the risk of accidental destruction and accidental deterioration of the Goods according to Art. 6.7 The Goods are free from defects, in particular that:

a) they have the properties that we have agreed with you, and if they have not been expressly agreed, then those that we have stated in the description of the Goods, or those that can be expected given the nature of the Goods;

b) they are suitable for the purposes that we have stated or for purposes that are usual for Goods of this type;

c) they are in the appropriate quantity and weight;

7.3. Conditions for exercising the right to liability for defects (complaints)

7.3.1. If the Goods are delivered to you in a broken or damaged package or the shipment is obviously too light, we ask you not to accept such Goods from the transport company and to notify us of this fact immediately by e-mail to info@medienka.sk. In the event of the discovery of obvious defects (e.g. mechanical damage), you are obliged to file a complaint without undue delay in accordance with point 7.4.1. below. We will not take into account any later claims for obvious defects in the Goods, including defects consisting in the incompleteness of the Goods.

7.3.2. Right of liability for other defects (hidden defects), you are obliged to file a complaint

in the manner specified in point 7.4.1. below without undue delay after you have discovered the defect in the Goods, but no later than the expiry of the warranty period.

7.3.3. The warranty applies only to manufacturing defects in the Goods and defects caused by mechanical damage. You cannot exercise the right to liability for defects in particular for defects caused by wear and tear, mechanical damage, use of the Goods in unsuitable conditions, etc.

7.3.4. You are not entitled to exercise the right to liability for defects if you knew about the defect before taking over the Goods, or we warned you about it or you were given an appropriate discount on the Price of the Goods for that reason.

7.4. Exercise of the right to liability for damages (complaints)

7.4.1. In the event that the Goods have a defect, i.e. in particular if any of the conditions under Art. are not met 7.2, you can notify Us of such a defect and exercise your rights under liability for defects (i.e. claim the Goods) by sending an e-mail or letter to Our addresses specified in Our identification data. You can also use the sample form provided by Us for the claim, which forms Annex No. 2 to the Conditions.

7.4.2. In Your notice in which you are claiming a claim, please provide primarily a description of the defect in the Goods and Your identification data, including the e-mail address to which you would like to receive notification of the method of handling the claim, and also indicate which of the claims under liability for defects specified in points 7.5.4. to 7.5.8. you are claiming.

7.4.3. When claiming a claim, please also submit to Us a proof of purchase of the Goods (invoice), in order to prove its purchase from Us, otherwise We are not obliged to acknowledge Your claim.

7.4.4. The day of commencement of the complaint procedure is considered to be the day of delivery of the defective Goods together with the relevant documents (according to point 7.4.3). In the event that your submission, by which you are making a complaint, is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will request from you in writing, especially by e-mail, to supplement the submitted complaint. In this case, the complaint procedure begins on the day of delivery of your supplemented submission.

7.4.5. If you do not supplement the submitted complaint in accordance with point 7.4.4. of this article without undue delay, no later than 10 days from the date of delivery of Our request according to point 7.4.4. of this article, we will consider your submission unfounded.

7.5. Complaint handling

7.5.1.Based on your decision, which of the rights under Sections 622 and 623 of Act No. 40/1964 Coll. Civil Code, as amended (hereinafter referred to as the “Civil Code”) (specified in points 7.5.4. to 7.5.8.) you are exercising, we will determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the date of your complaint. In justified cases, especially if a complex technical assessment of the condition of the Goods is required, no later than 30 days from the date of your complaint.

7.5.2. After determining the method of handling the complaint, we will handle the complaint immediately, in justified cases we may handle the complaint later; however, handling the complaint may not take longer than 30 days from the date of your complaint. After the deadline for settling the complaint has expired, you have the right to withdraw from the Contract or you have the right to exchange the Goods for new goods, if possible.

7.5.3. We are obliged to issue you with a written document regarding the settlement of the complaint, no later than 30 days from the date of the complaint and we will inform you about its settlement by e-mail. If the complaint is accepted, we will send you the repaired Goods or exchange the Goods for new goods or refund the paid Price of the Goods, unless we agree otherwise.

7.5.4. If it is a defect that we can eliminate, you have the right to have the defect eliminated free of charge, in a timely manner and properly. We will eliminate the defect in the Goods without undue delay.

7.5.5.Instead of removing the defect, you may request the replacement of the Goods, or if the defect concerns only a part of the Goods, the replacement of this part, in cases where this does not incur unreasonable costs for Us in relation to the Price of the Goods or the severity of the defect.

7.5.6. Instead of removing the defect of the Goods, we may always replace the defective Goods with a perfect one, if this does not cause you serious difficulties.

7.5.7. If the defect of the Goods cannot be removed and prevents you from being able to use the Goods properly as a defect-free product, you have the right to exchange the Goods or you have the right to withdraw from the Contract. You have the same rights if the defects are removable, but you cannot use the Goods properly due to the recurrence of the defect after repair or due to a large number of defects.

7.5.8. If other irremovable defects are involved, you have the right to an appropriate discount on the Price of the Goods.

7.5.9. We will handle the complaint by handing over the repaired Goods, exchanging the Goods, refunding the Price of the Goods, paying an appropriate discount on the Price of the Goods, sending a written request to take over the performance (Goods) or by a reasoned rejection of the complaint.

7.6. The exercise of rights from liability for defects and complaints about the Goods are governed by the provisions of Section 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on Consumer Protection and on amending and supplementing Act No. 372/1990 Coll. of the Slovak National Council on

offences as amended (hereinafter referred to as the “Consumer Protection Act”), and Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a distance contract or a contract concluded outside the seller’s premises and on amendments and supplements to certain acts as amended (hereinafter referred to as the “Consumer Protection Act in Distance Selling”).

7.7. If you make a complaint about the Goods:

during the first 12 months from the purchase of the Goods, we may reject your complaint only on the basis of a professional assessment; regardless of the result of the professional assessment, we will not require you to pay the costs of the professional assessment or other costs related to the professional assessment. We will provide you with a copy of the professional assessment justifying the rejection of the complaint no later than 14 days from the date of handling the complaint;
after 12 months from the date of purchase and we have rejected such a complaint, we will state in the complaint settlement document to whom you can send the Goods for expert assessment. If you send the Goods for expert assessment to a designated person, the costs of the expert assessment, as well as all other related costs incurred in this regard, shall be borne by Us, regardless of the result of the expert assessment. If you prove Our responsibility for the defect in the Goods by means of an expert assessment, you may make a complaint again; the warranty period shall not expire during the expert assessment. We are obliged to reimburse you within 14 days of the date of the re-submission of the complaint all costs incurred for the expert assessment, as well as all related costs incurred in this regard. A re-submitted complaint cannot be rejected.

7.8. If you are an entrepreneur, it is your obligation to report and point out the defect without undue delay after you could have discovered it, but no later than within 3 days of receipt of the Goods.

7.9. If you are a consumer, you have the right to exercise liability rights for defects that occur in consumer goods within 24 months of receipt of the goods.

7.10. We have hereby duly informed you of your rights arising from Section 622 and Section 623 of Act No. 40/1964 Coll. Civil Code. By concluding the Contract, you confirm that you have had the opportunity to read the terms of the Goods complaint.

WITHDRAWAL FROM THE CONTRACT

8.1. Withdrawal from the Contract, i.e. termination of the contractual relationship between Us and You from its beginning, may occur for the reasons and methods specified in this article, or in other provisions of the Terms and Conditions, in which the possibility of withdrawal is expressly stated.

8.2.If you are a consumer, i.e. a person purchasing Goods outside the scope of your business activity, you have the right to withdraw from the Contract without giving a reason within 14 days from the date of delivery of the Goods, in accordance with the provisions of Section 7 of the Act on Consumer Protection in Distance Selling. If we have concluded a Contract, the subject of which is several types of Goods or the delivery of several parts of the Goods, this period begins to run on the day of delivery of the last part of the Goods, and if we have concluded a Contract, on the basis of which we will deliver the Goods to you regularly and repeatedly, it begins to run on the day of delivery of the first delivery. You can withdraw from the Contract in any demonstrable way (in particular by sending an e-mail or letter to Our addresses listed in Our identification data). For withdrawal, you can also use the sample form provided by Us, which forms Annex No. 1 to the Terms and Conditions.

8.3. Withdrawal period under Art. 8.2 of the Terms and Conditions shall be deemed to have been complied with if, during the withdrawal period, you send Us a notice that you are withdrawing from the Contract.

8.4. In the event of withdrawal from the Contract, the Price will be refunded to You within 14 days of the effective date of withdrawal to the account from which it was credited, or to the account selected in the withdrawal from the Contract. However, the amount will not be refunded before You return the Goods to Us or prove that they have been sent back to Us. Please return the Goods to Us clean, if possible including the original packaging.

8.5. In the event of withdrawal from the Contract pursuant to Art. 8.2 of the Terms and Conditions, You are obliged to send the Goods to Us, hand over the Goods to Us or to a person authorized by Us to receive the Goods within 14 days of withdrawal, and You shall bear the costs of returning the Goods to Us. This does not apply if We agree that You will collect the Goods in person or through a person authorized by Us. The deadline is met if the Goods have been handed over for transport no later than the last day of the deadline. You, on the other hand, are entitled to a refund of the Transport Price, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods.

8.6. You are liable for damage in cases where the Goods are damaged as a result of your handling them differently than is necessary with regard to their nature and properties. In such a case, we will invoice you for the damage caused after the Goods are returned to us and the maturity of the invoiced amount is 14 days.

8.7. We are entitled to withdraw from the Contract due to the sale of stocks, unavailability of the Goods, or if the manufacturer, importer or supplier of the Goods agreed in the Contract has discontinued production or made significant changes,

which have made it impossible to fulfil Our obligations under the Contract or for reasons of force majeure, or if, despite making all Our efforts that can be fairly demanded of Us, We are unable to deliver the Goods to You within the period specified in these Terms and Conditions. In such cases, We are obliged to inform You of this fact without undue delay and to refund to You the Total Price for the Goods already paid, within 14 days from the date of notification of withdrawal from the Contract. We will refund to You the Total Price for the Goods paid in the same way as You paid the Total Price, without prejudice to the right to agree with You on another method of refund, provided that You are not charged any additional fees in connection therewith.

8.8.We are also entitled to withdraw from the Contract if you have not taken over the Goods within 5 working days from the date on which you were obliged to take over the Goods.

SUBMITTING SUBMISSIONS AND COMPLAINTS

9.1. As a consumer, you are entitled to submit suggestions and complaints in writing, by e-mail to: info@medienka.sk.

9.2. We will inform you about the assessment of the suggestion or complaint by e-mail sent to your e-mail.

9.3. The supervisory authority is the Slovak Trade Inspection (SOI), SOI Inspectorate for the Bratislava Region, with its registered office at: Bajkalská 21/A, P. O. BOX č. 5, 820 07 Bratislava, tel. no. 02/58 27 21 72, 02/58 27 21 04.

9.4. You can also submit a request for an inspection if you are not satisfied with the handling of your complaint or suggestion electronically via the platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.

ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMER

10.1. You have the right to contact Us with a request for redress, via e-mail sent to: info@medienka.sk, if you are not satisfied with the way in which we have handled your complaint or if you believe that we have violated your rights. If we respond to your request negatively or do not respond to it within 30 days of sending it, you have the right to submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution entity (hereinafter referred to as the “Subject”) pursuant to Act No. 391/2015 Coll. on Alternative Dispute Resolution and on Amendments to Certain Acts, as amended (hereinafter referred to as the “Alternative Dispute Resolution Act”).

10.2. Entities are authorities and authorized legal entities pursuant to Section 3 of the Alternative Dispute Resolution Act, and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

10.3.You can submit a proposal in the manner specified in Section 12 of the Alternative Dispute Resolution Act.

10.4. You also have the right to initiate out-of-court dispute resolution online via the ODR platform available on the website https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297, resp. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

FINAL PROVISIONS

11.1. We will deliver all written correspondence with you by electronic mail. Our e-mail address is listed in Our Identification Data. We will deliver correspondence to your e-mail address listed in the Agreement, in the User Account or through which you contacted us.

11.2.The Contract may only be amended by our written agreement. However, we are entitled to amend and supplement these Terms and Conditions, but this amendment shall not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this amendment

11.3. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational disruptions, subcontractor outages, etc.), we shall not be liable for damage caused as a result of or in connection with force majeure or unforeseeable events, and if this situation lasts for a period longer than 10 days, we and you shall have the right to withdraw from the Contract.

11.4. The annex to the Terms and Conditions is a sample complaint form and a sample withdrawal form.

11.5. The Contract, including the Terms and Conditions, is archived in electronic form by us, but is not accessible to you. However, you will always receive these Terms and Conditions and Order confirmations with a summary of the Order by e-mail and will therefore always have access to the Contract even without Our cooperation. We recommend that you always save the Order confirmation and the Terms and Conditions.

11.6. Our activities are not subject to any codes of conduct pursuant to Section 3, Paragraph 1, Letter n) of the Act on Consumer Protection in Distance Selling.

11.7. These Terms and Conditions shall enter into force on 3.11.2024.